We strive to make the insurance billing process fair and transparent. If you have questions about how much your visit might cost, we are happy to provide an estimate. Unfortunately, the insurance system is very complex and insurers often don't tell us how much they will pay for our services.
If you receive a surprise bill, we are happy to work with you to make the charge as fair as possible. Ultimately, it is important for you to know what your insurance covers, your copay amount, your co-insurance amount, and your annual deductible. It is also very important to make sure Bridge Primary is listed as your primary care provider with your insurance. If your insurance will not pay for your visit/service, you will be responsible for the payment.
We are a small, locally owned business and in order to survive we bill insurance for all services that require medical advice or a medical procedure based on reasonable and fair best industry practices. This includes an office/video telehealth visit, a procedure done in the office, and portal messages asking for medical advice. Your insurance will not be charged for portal messages related to a recent or upcoming (within 7 days) office/telehealth visit. If you are asking for advice about a new medical issue over the portal, your insurance will be billed. If you'd prefer to have an appointment instead, we are happy to arrange one. Your insurance will not be billed for phone calls to our office or medical advice given over the phone.
If you have any questions or comments, please use our "Contact Us" page, or send us a message over the patient portal.