Your privacy is important to us. This policy outlines how Bridge Primary collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this policy.
1. Collection and Storage of Personal Information
We collect personal information necessary to provide you with medical services, manage your account, and communicate with you. This may include, but is not limited to:
- Identifiers: Name, address, phone number, email address, date of birth.
- Health Information: Medical history, symptoms, diagnoses, treatment plans, and appointment details.
- Financial Information: Billing and insurance information.
- The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes
We store this information securely, using administrative, technical, and physical safeguards to protect it from unauthorized access, use, or disclosure. Our storage methods comply with HIPAA regulations.
2. Use and Sharing of Personal Information
Your personal information is used to:
- Provide, manage, and coordinate your medical care.
- Process payments and handle insurance claims.
- Communicate with you regarding appointments, test results, and other health-related matters.
- Improve our services and clinic operations.
We do not sell your personal information. We may share your information with third parties only for the purposes of providing you with medical care, processing payments, or as required by law. These parties may include:
- Other healthcare providers involved in your treatment (e.g., specialists, laboratories).
- Billing and insurance companies.
- Pharmacies.
- Government agencies, when required by law.
All third parties with whom we share information are required to protect the confidentiality and security of your personal data.
3. Data Security
We take the security of your personal information very seriously. We protect your data from unauthorized access, use, and disclosure through a combination of administrative, technical, and physical safeguards.
- Administrative Safeguards: Our staff is trained on privacy and security protocols, and we have strict policies and procedures in place to govern the handling of your data. We limit access to your personal information to only those employees who need it to perform their job duties.
- Technical Safeguards: We use encryption and other security technologies to protect data transmitted electronically. Our electronic systems are protected by firewalls, access controls, and regular security audits to identify and address vulnerabilities.
- Physical Safeguards: Our physical clinic location and servers are secured to prevent unauthorized physical access. This includes locked cabinets, restricted access areas, and security systems to protect against theft and unauthorized entry.
We regularly review and update our security measures to ensure we are using the most current and effective methods to protect your information.
4. Access and Correction of Personal Information
Under the HIPAA Privacy Rule, you have the right to request to inspect, obtain a copy of, and, if you believe it to be inaccurate or incomplete, to amend your protected health information (PHI) that we maintain.
To request access to or a copy of your records:
- Submit a written request. You may be asked to fill out a specific form provided by our clinic. This request should include your full name, date of birth, and contact information.
- Specify what you need. Clearly state which part of your record you would like to access or copy. This could be your entire medical chart or specific items, such as lab results, a particular visit summary, or an X-ray report.
- Choose your format. You have the right to request your records in a specific format, such as a paper copy or an electronic file (e.g., a PDF), if we are able to produce it in that format.
- Verification of identity. We will take reasonable steps to verify your identity to ensure the security of your information before releasing any records.
To request a correction or amendment to your records:
- Submit a written request. Your request must be in writing and should clearly state the information you believe is incorrect or incomplete.
- Provide a reason. You will be asked to provide a reason to support the requested amendment.
- What we can amend: We are required to act on your request if the information in question was created by our clinic and is part of your designated medical record. We are not required to amend information that we did not create or that is considered to be accurate and complete based on our professional judgment.
- Our response: We will respond to your request no later than 60 days after receiving it.
- If we agree: We will make the correction and inform you. We will also make reasonable efforts to notify others who have received the original, incorrect information and may have relied on it.
- If we deny: We will provide you with a written denial explaining the reason. You then have the right to submit a statement of disagreement that will be attached to your medical record. We may also provide a written rebuttal, which will also be included.
5. SMS Communication and Consent
We may offer appointment reminders, health information, or other communications via text message (SMS). We will only send you SMS messages if you have given us explicit consent.
By providing your mobile phone number and consenting to SMS communications, you agree to receive text messages from Bridge Primary.
- Frequency: Message frequency may vary.
- Message & Data Rates: Standard message and data rates may apply.
- Opt-out: You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. You can also reply HELP for assistance.
- Compliance: Our SMS program is designed to meet the requirements of The Campaign Registry (TCR) process and regulations. We will not use SMS for marketing purposes unless you provide separate, specific consent for such use.
6. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
7. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Bridge Primary
55 Federal St. Ste 220
Greenfield, MA 01301
413-225-2792
support@bridgeprimary.com